Terms & Conditions

1. Using Easy Peasy

Provide accurate account information, keep your account secure, and treat other users respectfully. Do not use the marketplace for fraudulent activity, misleading listings or services you cannot legally perform. Easy Peasy connects customers with professionals; approval of a listing is not a guarantee of workmanship or insurance coverage.

2. Professional applications & verification

Professionals must provide their full legal name, government-issued ID, a matching selfie, an accurate Yes/No insurance declaration, experience and genuine photos of their previous work. If insured, professionals must submit a current certificate covering the services listed. Applicants without insurance may continue their application; this does not represent them as insured or guarantee approval. Registered businesses must provide registration evidence. Sole proprietors are welcome and are not required to form an LLC, but must comply with applicable local registration and licensing requirements. Relevant certifications may be submitted for review.

Listings remain private until the application has passed admin review. Submitting documents does not itself mean you are verified. Verification documents are private and accessible to the applicant and authorized reviewers.

3. Professional responsibilities

Only list services you actually offer and are qualified and legally permitted to perform. Keep your service descriptions, prices, hours, work location and payout details accurate. Maintain any required insurance, registrations and licenses, and tell Easy Peasy if they expire or change. Honor confirmed bookings, communicate changes promptly and obtain the customer’s approval before charging for additional work.

4. Bookings & price approval

Booking places a hold on the starting service price; it does not charge the full estimated total upfront. The professional reviews the request and proposes the final price. The customer sees the receipt, including applicable fees and tax, and must approve it before payment is charged. A request that is not accepted within four hours is canceled and its hold is released. After a professional accepts, the customer has four hours to approve the receipt; otherwise the booking is canceled and the hold is released. Your bank controls when a released hold disappears from your balance.

Customers may request extra services and professionals may suggest extra work. Customer-requested additions first need the professional’s acceptance. Every additional charge requires the customer’s final confirmation before payment.

5. Fees, tips & professional payouts

Easy Peasy retains a 15% commission on the service price, including approved extra work. The professional’s share is 85% of the service price. Customers also pay a 5% service fee and, for eligible mobile services, a distance fee of $0.90 per mile. The service fee belongs to Easy Peasy; the distance fee is split equally between Easy Peasy and the professional who travels. Applicable tax is shown on the final receipt. 100% of tips go to professionals.

Professional payouts are currently handled manually through the payout details provided. Payment and banking providers control their own processing times.

6. Refund requests & disputes

Customers can request a refund through their booking within 24 hours after job completion. Requests are reviewed by Easy Peasy; submitting a request does not guarantee approval. Approved refunds are returned to the original payment method and may affect the professional’s unpaid earnings. Keep relevant photos, receipts and messages available to support a review. These procedures do not limit rights provided by applicable law.

7. Listing and account access

Easy Peasy may reject applications or remove public listings when information is inaccurate, verification requirements are not met, or marketplace rules are violated. Banned professionals are hidden from public browsing while existing booking history is preserved.

8. Questions about these terms

Raise booking or service questions through the booking’s messages and refund-request options. Review these terms before agreeing to become a professional.